There is one Ethernet connection point and socket with a circle on the wall. Hi @Abigaill. These enter my house via an air brick/vent very close to. Thanks for the reply. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. But I have no Virgin Media Wall socket in my room. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Plug into the Virgin Media wall socket. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. 1. SpeedCheck out the do's and don'ts, in our Community FAQs. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Thing is, I've been to the house, Virgin haven't, and I am 99. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Phone Switchover. Hi all, there is no wire coming out of the wall socket to connect to. You need a small spanner to remove this. QuickStart, set up and connections. 2. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Security matters. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Networking and WiFi. Manage Your Account. The internal wall boxes are mostly oblong. All forum topics; Previous topic; Next topic; 2 REPLIES 2. My Virgin Media App. Mark as New; Bookmark this message. Virgin Mobile. You need a small spanner to remove this, then push the provided connector over the exposed end. Account - Cable. Don’t plug the power cable into a plug socket yet. 3) other end of this cable, connect the female to. Kiki97. Please support me in this regard. Forum; Apps. Tudor. Explain what needs to be done and book an engineer visit. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Please let us know if you wish to change your delivery method. Virgin Phone Switchover. The cable could be hidden within, or behind, furniture. See where this Helpful. The isolator has a terminator cap (marked below) fitted to the open end. Hello. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. I highly doubt my landlord will allow a virgin coax input to be installed. Call the pre-installation and delivery team on 0800 052 1734. Being connected to the internet is one of the most important modern essentials in 2022,. 0 Kudos. Tudor. We have tried plugging it into the only box we found it would fit but no luck. Networking and WiFi. The internal wall boxes are mostly oblong. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Explain what needs to be done and book an engineer visit. There are multiple different branded wall boxes inside our flat but none. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There are 10 types of people: those. We would like to show you a description here but the site won’t allow us. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. I am a new customer, trying to self install and hitting various issues. Community Natter. Chatter and natter. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. But I have no Virgin Media Wall socket in my house. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Sometimes there is no wall box, just a trailing cable. Virgin Media;. See where this Helpful. . No Virgin media wall socket. There must have been a previous installation or you would not have been offered a self install. But I can't figure out how to connect the modem to the wall. Browse. Intelligent WiFi Pod Trial. Intelligent WiFi Pod Trial. Virgin Media; My Virgin Media; Shop; Help;. Available with M50 broadband or faster. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I am hoping a membe. Switched On Families. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Switched On Families. Socket should be on the underside. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Virgin Phone Switchover. Joining in. This hole will typically be up to 1cm in diameter and often positioned near your front door. Sometimes there is no wall box, just a trailing cable. No Wall Socket For Self Install Virgin Media Community 4594311. My Virgin Media App. All the wall sockets I can see are for BT. My Virgin Media App. My Virgin Media App. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. When you see the ‘starting up’ screen, you can pull the tab out of the remote. That's the cable to use for your HUB. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Just had self installation delivered, have no wall socket just two cables from the wall. Select the correct HDMI input for your box. Look for an omnibox on the outside of your property and try and trace the cable. Account - Cable. I’m having the exact same problem. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. I sign up for vm broadband and I was offered self instalation kit . Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. If an engineer is offered - accept that. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Account - Mobile. Reply. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. self install issues. Browse Virgin Media Virgin Media Community. I am then unable to sign in to my account as I do not have my account information. Account - Mobile. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I don't work for Virgin Media. 01-02-2023 10:59 - edited 01-02-2023 11:00. Turn on and get connected. on 27-10-2022 09:24. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Should’ve checked this before I ordered. Try tracing the cables back to the house from the brown box outside. can take a look. VM. Phone. All the wall. Post up some photos of your wall socket and its cable ends and Hub socket. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I ordered self-install kit just to find out there is no Virgin socket in my new property. Dave. Quickstart is the quickest and easiest way to setup our services. Tech Chatter. Hi, I have the same issue. Broadband wifi self install wall socket. Browse Virgin Media Virgin Media Community. I am so sorry to hear that you seem to be missing a wall socket in the home. Installation: Wall socket issue. See where this Helpful Answer was posted. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Networking and WiFi. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Forum; Apps. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Get the Hub ready by connecting the wires. Vonage 2nd line. No Virgin Media Wall Socket on 13-04-2022 14:47. First picture is telephone socket which is now not used. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. I'm very sorry to hear about the non wall socket. We have a virgin media wall socket with an - 4353656 - 2. Just a open reach socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hello Virgin Media, we moved into a new house. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Options. 5. Networking and WiFi. However, there is no Virgin Media Wall socket in my house. Switched On Families. 9% confident there is no Virgin Media socket installed. Options. Back a step. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. My Virgin Media App. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. The cables from the external box lead to a Bt open reach socket and a blank socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media; My Virgin Media;. Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I am going to cancel. Thanks for the reply. Push the white cable with the black label into the Hub. Sorry to hear you need some additional support with your installation due to missing some sockets required. Security matters. Everything you need is posted to you. SpeedQuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Should I cancel and request an engineer to install. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Options. If. Most QuickStart kits have just 6 cables, connectors and powerlines to. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The Messiest Home Unifi Setup Ubiquiti Community. But. We would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. 1 Mar 2016. Chatter and natter. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. 2. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Connect the cable adaptor to the black banded end of the 3m isolator cable. Some older sockets may have NTL or Telewest written on them. Both your fibre cable and Wi-Fi router will be plugged into this. In both cases, these connections are clearly. I am afraid the delivery slot with the courier is only available for all day. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Switch on your TV, then using your own TV remote press the Input, AV or Source button. We have tried plugging it into the only box we found it would fit but no luck. Placed an order and the lady said we were eligible for quick start self installation. 5. No wall socket to connect. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). We have a virgin media wall socket with an ethernet port in the. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. 9% confident there is no Virgin Media socket installed. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. But I have no Virgin Media Wall socket in my house. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Post a few pictures of what you have. 5. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. which will give you a general idea of VM fixtures and fittings. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Excludes broadband faults and broadband network outages. The a ppointment can be as soon as possible. Follow these simple installation steps for your Virgin Media home phone set up. 1. - 5390715. Thanks mate. Posted in QuickStart, set up and connections. They will re-wire to your requirements. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. on 27-10-2022 09:24. I am then unable to sign in to my account as I do not have my account information. When you place your order, we'll let you know. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. £8p/m extra or included with Gig1 or Volt. Post up some clear photos of the sockets, cables etc. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Reply. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I make the order with Quick Install, but I don’t have any wall socket in my house. Networking and WiFi. Back a step. There is no fibre socket in this house. There are cases where we'd need to convert a self-install to a manned one if this socket. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Account - Cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. com email address to different Virgin account. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Account - Mobile. Unlike Virgin Media, BT’s self-installation process is free of charge. I have received my quick start-up kit. I need to plug my hub into the wall socket. QuickStart, set up and connections. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Account - Cable. Very. If you're happy with this and for the charge we can make the arrangements for you 🙂. Virgin Media; My Virgin Media; Shop;. It feels like I need to just obtain a connector to enable the two to fit. Connect the Hub’s power cable with the blue tab. Plug the cables into the Hub. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Account - Cable. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. No Virgin wall socket sophiep0989. 2) plug new provided cable into hub. 12. We previously had Virgin Media installed here back in 2017 and at the t. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. On the day of activation, connect your new router to the master phone socket. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. QuickStart, set up and connections. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. We would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The cable could be hidden within, or behind,. But I have no Virgin Media Wall socket in my house. Thank you for making your first post regarding the wall socket and your self install. Ordered VM broadband and was recommended by the website to select the self quick install option. Thing is, I've been to the house, Virgin haven't, and I am 99. Package arrive today and realized I don't have a VM wall socket to. Get more from your Virgin Media setup. SpeedQuickStart, set up and connections. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Account - Mobile. Security matters. Chatter and natter. Virgin Media. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Got my virgin media self install kit but I don't have a virgin socket. I ordered a broadband only package because it said I could self install the kit. Home Phone. Stay safe online. Have you ordered a QuickStart or maned install. When you see. Stay safe online. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. . 12. Go to solution. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Mobile. I am hoping a membe. Plug into the wall socket. Virgin Phone Switchover. QuickStart, set up and connectionsHello VLNeedham. We have the quickstart pack but sadly cannot get broadband set up and working. Sorry to hear of the install delay caused by the wall sockets missing. Virgin Media; My Virgin Media; Shop;. Manage Your Account. on 06-03-2023 09:36. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. on 14-09-2022 12:00. 2 Uninstall TiVo box. Get ready for your Virgin Media installation. Options. My Virgin Media App. connector cable from the wall socket, as we’ll be re-using that later. No Virgin media wall socket. Stay safe online. Basically opened it, removed the connector and put there wire through the wall. Stay safe online. Hi, Iv just received my new broadband. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I just have a short coaxial cable on my wall, and it has a male end. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop;. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Browse Virgin Media Virgin Media Community.